Business terms and conditions
1. INTRODUCTORY PROVISIONS
1. Introductory provisions
i. These Terms of Business define the relationship between our company Centar Tubin doo, Ivana Gundulića 5, 31000 Osijek, VAT ID number: HR86948912218, as a seller and provider of e-commerce services at www.beautycentar.hr and you, our customer, who enters into a purchase obligation with us.
ii. We apply an identical approach to our customers and provide them with the same benefits, regardless of whether they are our customers or not. Therefore, the rules established in these Terms of Business will apply to all our customers.
iii. These Terms and Conditions primarily apply to the purchase of goods in our e-commerce. They will apply equally to the purchase of goods through customer service.
2. Conclusion of the sales contract
i. You can enter into a sales contract remotely via e-commerce or our customer service.
ii. When concluding a distance contract, by simply placing an order and sending it on the website or via customer service, a proposal for a purchase contract is created. The order will be valid for a period of 7 days, and we will confirm receipt of the order by e-mail. The purchase contract will then be completed by confirming the proposal in the form of sending the ordered goods. We will inform you about the sending of the goods by e-mail.
iii. We deliver products in quantities that are common for household use. In specific cases (especially in the case of discounts or sales), we have the right to determine the maximum quantity that we can deliver.
iv. An order in the online store is sent by clicking the "Order" button. The text of the terms and conditions together with the order data are archived for a period of six years. If you enter incorrect data in your order, you can correct it using the order form or your user account.
3. Withdrawal from the contract without giving reasons
i. According to the law, you have the right to withdraw from the contract concluded online or by telephone within 14 days of the delivery of the goods, without giving any reason. With us, every customer has the right to withdraw from the contract without giving reasons within 90 days of the delivery of the goods.
ii. If you wish to exercise this right, you must inform us of your decision to withdraw from the contract within the specified time limit. The best way is to send your decision to the email address info@beautycentar.hr or by calling +385 95 503 77 41.
iii. If you decide to withdraw from the contract, we will refund the purchase price of the goods to you. In the event of withdrawal from the contract within 14 days of delivery of the goods, you are also entitled to a refund of the delivery costs in an amount equal to the cheapest delivery method offered. In the event of withdrawal from the contract later, we will only refund the purchase price of the goods to you. The above-mentioned funds will be returned without delay, at the latest within 14 days from the date of withdrawal from the contract. However, in accordance with the law, we can only make the payment of the paid funds after receipt of the product. The refund of funds is made in the same way as when paying for the order, unless the contracting parties agree otherwise.
iv. You must send the products without delay, no later than 14 days from the date of withdrawal from the contract, to the address: Centar Tubin doo, Ivana Gundulića 5, 31000 Osijek. If the seller, within the framework of the concluded contract, sends the buyer additional goods free of charge ("gift"), this gift must also be returned. In the event that the buyer does not send the seller a gift with the goods, the seller has the right to postpone the refund of the purchase price of the goods until the gift is returned. In this case, you bear the costs associated with the return of the goods.
v. Please note that, by law, you are liable for any diminished value of the goods as a result of handling the goods in a manner other than that necessary to familiarize yourself with the nature, characteristics and functions of the goods (for example, if you continue to use a perfume after you have tried it). Please also note that you do not have the right to withdraw from the contract in the event that the goods were manufactured according to your requirements or are customized and personalized goods (for example, packaging with a personalized inscription) and goods that you have removed from the packaging and that cannot be returned to the packaging for hygiene reasons (for example, opened cosmetics and other products that come into direct contact with the skin). Furthermore, the seller warns that it is not possible to withdraw from the contract for the provision of the gift or eco-packaging service after the goods have already been packaged, i.e. after the service has been performed (if the buyer selects this service in the order, the seller will proceed to provide the gift or eco-packaging service without delay after completing the order).
4. Complaints
i. If the goods show a defect after delivery, the seller may offer a gift voucher as compensation. You also have the right to demand that the defect be removed by replacement or repair. In the event that replacement of the goods with a defect is not possible or is not acceptable to us, you are entitled to a discount on the purchase price, and if the defect is serious, you may demand withdrawal from the purchase contract. You can also exercise the above rights if the defect is discovered later.
ii. We assume responsibility for defects in goods if they occur within two years of delivery of the goods or before the expiry date stated on the packaging.
iii. Goods are considered defective, in particular, if they do not have the usual or described characteristics, do not serve their intended purpose, do not meet legal requirements or are not delivered in the agreed quantity. Please note that increased sensitivity or allergic reactions to the delivered goods cannot be considered defective goods. Likewise, errors in gifts and other free products that we send outside the scope of your order are not considered defects. The product images in our e-shop are for illustration purposes only and do not represent a binding representation of the properties of the goods (for example, packaging may differ due to changes by the manufacturer).
iv. We will be happy to answer all questions regarding complaints at info@beautycentar.hr or +385 95 503 77 41. Please send the complained goods to the address Centar Tubin doo, Ivana Gundulića 5, 31000 Osijek.
v. We will inform you about the progress of the complaint itself, in particular regarding receipt, acceptance or rejection, via email or telephone.
vi. We will make a decision on the complaint without delay. The processing of the complaint, including the elimination of the error, will not exceed the usual 30 days. Otherwise, you will have the right to withdraw from the purchase contract. It is necessary to ensure full cooperation on your part in order to respect the above-mentioned time limit.
vii. In the case of a justified complaint, we bear the costs related to the return of the goods.
viii. The Seller offers buyers the opportunity to purchase the "Priority Claim" service. This service applies exclusively to claims for delivery of the shipment. A priority claim means the acceleration of the processing of a claim for delivery of the shipment in a situation where the buyer has not received the package or receives it damaged. In the event that the buyer has purchased this service as part of the order, his claim for delivery of the shipment will be resolved no later than the 3rd day after the buyer reports the claim to the Seller, including the submission of the necessary documentation. As part of the priority claim, the Seller will send the buyer completely new products. If the buyer does not insist on sending new products, the Seller may agree with the buyer on compensation in the form of a gift voucher with a discount on the next purchase. In the event that the buyer does not purchase the specified service as part of his order, the claim will be resolved within the legal deadline.
5. Payment and delivery methods
i. You can choose the payment and delivery method from the options we offer. Before sending the order, we will inform you about the selected payment and delivery method, as well as the costs associated with it. In case of selecting the online card payment option, the buyer takes into account that the payment will be made from the card at the time of the transaction.
ii. Payment and delivery methods we currently offer, payment via Pay Way service, credit/debit cards, bank transfer.
iii. The delivery times stated are for informational purposes only and are based on the carrier's expected delivery times.
iv. In certain cases, we reserve the right to provide delivery of goods free of charge.
6. Miscellaneous
i. We offer our customers various discounts and gifts, as well as various vouchers. Their use is governed by the rules that we inform the customer about in each individual case. Unless otherwise stated, each discount or gift voucher can be used once, and only one voucher of the same type can be used during a purchase. Unless otherwise stated, discounts cannot be combined. In the event that the value of the gift voucher is greater than the value of the total purchase, the difference will not be transferred to a new voucher nor will the unused amount be reimbursed.
ii. In connection with your purchase, you may receive a questionnaire from a third party to evaluate the product. You may share your experience with the purchase and the goods with others. We would be grateful if you would complete the questionnaire.
PAYMENT METHODS
Purchases of products in our web shop can be paid for with the following types of credit and debit cards:
Visa
MasterCard
Maestro
Diners
Payment by card is made through a secure and protected online payment system, and card information is not available to our web shop at any time.
7. Basic information
i. In accordance with the Sales Records Act, the seller is obliged to issue an invoice to the buyer. The seller is also obliged to record the sale online to the tax authorities, and in case of technical difficulties, no later than 48 hours.
ii. Although we do not expect such a case, in the event of a dispute, you as a consumer can contact the Mediation Center of the Croatian Chamber of Crafts ( http://www.hok.hr/centar_za_mirenje ) to resolve the dispute with us.
iii. The Agreement shall be concluded in the Republic of Croatia and shall be governed by the laws of the Republic of Croatia.
iv. All prices of products and services are shown with VAT valid at the time of placing the order. In the event that the VAT rate changes before concluding the sales contract or before sending the goods, the buyer is obliged, taking into account the selected payment method, to settle any difference in the purchase price, or the seller will contact the buyer without delay by e-mail asking whether the seller can charge more than the purchase price.
v. By placing an order, you consent to the sending of an invoice in electronic form. We send the invoice in electronic form together with the e-mail about the delivery of the order. If you would like to receive the invoice in paper form, please inform us and we will send it together with the ordered goods.
vi. All prices listed, including discounted prices, are valid until further notice or while supplies last.