delivery and complaints

Complaints

i. If the goods show a defect after delivery, the seller may offer a gift voucher as compensation. You also have the right to demand that the defect be removed by replacement or repair. In the event that replacement of the goods with a defect is not possible or is not acceptable to us, you are entitled to a discount on the purchase price, and if the defect is serious, you may demand withdrawal from the purchase contract. You can also exercise the above rights if the defect is discovered later.

ii. We assume responsibility for defects in goods if they occur within two years of delivery of the goods or before the expiry date stated on the packaging.

iii. Goods are considered defective, in particular, if they do not have the usual or described characteristics, do not serve their intended purpose, do not meet legal requirements or are not delivered in the agreed quantity. Please note that increased sensitivity or allergic reactions to the delivered goods cannot be considered defective goods. Likewise, errors in gifts and other free products that we send outside the scope of your order are not considered defects. The product images in our e-shop are for illustration purposes only and do not represent a binding representation of the properties of the goods (for example, packaging may differ due to changes by the manufacturer).

iv. We will be happy to answer all questions regarding complaints at info@beautycentar.hr or +385 95 503 77 41. Please send the complained goods to the address Centar Tubin doo, Ivana Gundulića 5, 31000 Osijek.

v. We will inform you about the progress of the complaint itself, in particular regarding receipt, acceptance or rejection, via email or telephone.

vi. We will make a decision on the complaint without delay. The processing of the complaint, including the elimination of the error, will not exceed the usual 30 days. Otherwise, you will have the right to withdraw from the purchase contract. It is necessary to ensure full cooperation on your part in order to respect the above-mentioned time limit.

vii. In the case of a justified complaint, we bear the costs related to the return of the goods.

viii. The Seller offers buyers the opportunity to purchase the "Priority Claim" service. This service applies exclusively to claims for delivery of the shipment. A priority claim means the acceleration of the processing of a claim for delivery of the shipment in a situation where the buyer has not received the package or receives it damaged. In the event that the buyer has purchased this service as part of the order, his claim for delivery of the shipment will be resolved no later than the 3rd day after the buyer reports the claim to the Seller, including the submission of the necessary documentation. As part of the priority claim, the Seller will send the buyer completely new products. If the buyer does not insist on sending new products, the Seller may agree with the buyer on compensation in the form of a gift voucher with a discount on the next purchase. In the event that the buyer does not purchase the specified service as part of his order, the claim will be resolved within the legal deadline.